Chick-fil-A Rejects AI Voice Ordering to Protect Human Drive-Thru Interaction

By Allison Carter · PR Daily · 2026-10-21

PR Daily reports that Chick-fil-A CEO Andrew Cathy has ruled out using artificial intelligence to handle customer orders at the drive-thru. While competitors rush to automate their service lanes, the chicken chain plans to maintain its human-led hospitality model as a core brand

PR Daily reports that Chick-fil-A CEO Andrew Cathy has ruled out using artificial intelligence to handle customer orders at the drive-thru. While competitors rush to automate their service lanes, the chicken chain plans to maintain its human-led hospitality model as a core brand