Apple Retail Architect Ron Johnson Doubts AI Can Replace In-Store Shopping

By Jagmeet Singh · TechCrunch · 2026-09-21

Apple Retail Architect Ron Johnson Doubts AI Can Replace In-Store Shopping

According to TechCrunch, the former Apple executive who pioneered the company's retail network believes Silicon Valley is overestimating the demand for automated AI shopping agents. While tech giants pour billions into agentic commerce, Johnson argues that consumers still value p

According to TechCrunch, the former Apple executive who pioneered the company's retail network believes Silicon Valley is overestimating the demand for automated AI shopping agents. While tech giants pour billions into agentic commerce, Johnson argues that consumers still value p