Consumer Patience Errodes as AI Adoption Fails to Meet Resolution Demands

By Constantine von Hoffman · MarTech · 2026-10-02

MarTech highlights new data from Alchemer indicating that while brands deploy automation to cut costs, customers are becoming increasingly frustrated with the resulting service gaps. The study finds that nearly 60% of people expect faster turnaround times simply because they know

MarTech highlights new data from Alchemer indicating that while brands deploy automation to cut costs, customers are becoming increasingly frustrated with the resulting service gaps. The study finds that nearly 60% of people expect faster turnaround times simply because they know