Deloitte Software Failures Block Essential Medicaid Coverage for Disabled Residents

By Rachana Pradhan, Samantha Liss and Kate Wells · KFF Health News · 2026-07-21

An investigation by KFF Health News reveals that IT malfunctions in Michigan’s eligibility system, managed by Deloitte, have wrongly denied medical benefits to people with severe disabilities. While the consulting giant manages similar platforms in 25 states, administrative error

An investigation by KFF Health News reveals that IT malfunctions in Michigan’s eligibility system, managed by Deloitte, have wrongly denied medical benefits to people with severe disabilities. While the consulting giant manages similar platforms in 25 states, administrative error