Apple Tests AI Transcription for Genius Bar Visits Amid Retail Staff Anxiety

By Daniel John · Creative Bloq · 2026-07-21

Creative Bloq reports that Apple is trialing a pilot program called Live Notes to record and summarize interactions during technical support appointments. While the tech giant claims the initiative aims to streamline documentation for repair records, employees have voiced signifi

Creative Bloq reports that Apple is trialing a pilot program called Live Notes to record and summarize interactions during technical support appointments. While the tech giant claims the initiative aims to streamline documentation for repair records, employees have voiced signifi